****** - Verified Buyer
4.5
Hi,The turning rod on one end was misaligned with the hexagon on both ends, so my turning rod would only move one side up.I originally tried every solution possible, but you literally have to disconnect the motor rod on the end without the motor, and then you have to brute force manually turn the rod on the motor side so the hexagon on that end is aligned with the hexagon on the other end. THEN, you can put the rod in.You don't have to take the desk apart to fix this. Just got on under there. Hope this helps someone. Thought I was screwed for a bit there.5/5 otherwiseInstructions were clear and easy to follow. Parts list is very simple. Almost all holes were pre-drilled in tabletop, except for two in the center for the telescoping arm, but this was easy to fix since I had a drill, and not a big deal to fix if you can’t.All parts feel quite solid, it’s obvious that this company is not chintzing out on material quality. The motor may be slightly underpowered due to a couple intermittent failed attempts to lift the table, however this may be my fault for initially plugging into a cheap power strip. Tabletop is thick and came well packaged with no damage, but time will tell how it holds up.Customer service was great, by the way. Carrier lost the first package and customer service sent a replacement ASAP, no complaints there.All in all, take a little extra care in the assembly, ensure your frame is square, and everything will come out great!First, the desk is very well made. It may take about an hour for you to put it together.Second, customer service has been excellent! When I received my package, the table top came damaged. I took pictures of the tabletop and shipping package that it came in as evidence. The shipping box was ripped and it looks like FedEx did not handle shipping correctly. I emailed and made my concerns to VIVO known. Their customer service was very understanding. They were able to ship a replacement table top quickly without any issue or hassle. Customer service done right, well done.It’s good purchase. I liked this table.I ordered this standing desk, and one I got has a small dent on the top surface, probably happened during shipping. I contacted the seller, they were pretty responsive throughout our conversation and resolved issue to my satisfaction.Apart from that desk is pretty good, only slight issue, is width of the desk is slightly small and monitors even though mounted on motion-arm, seems very close to eyes. Lifting up/down mechanism is working well, haven't had any issues with it yet.The whole top and frame bundles are a decent dealI’ve had this on my wish list for awhile but now that I’m working from home this hit a higher priority. Very sturdy, fairly easy to assemble but if you are planning to move it once assembled, you’ll want help. It operates fairly quiet and I like having programmable settings as I’ll move from one position to the next throughout the day. I’d highly suggest adding monitor arms for max flexibility. I’m happy with the purchase, my back and shoulders are too.I don't normally write reviews but I felted compelled given the high cost of this purchase.I cannot not recommend this desk to friends/family and I would suggest prospective buyers consider alternative options. Here are my initial thoughts.1. IT'S WOBBLEY: The desk design is flawed and it is susceptible to wobbling left-to-right. This is VERY distracting when you typing or trying to work and will likely shorten its overall lifespan. I've tripled checked the installation instructions to make sure I followed every step (even had a friend come over to make sure I'm not an idiot) and unfortunately, the wobbles remain.2. SETUP IS NOT SIMPLE: Setup was significantly more complicated than the sit/stand desk I purchased for my wife 4 months ago. I pulled out the instructions and immediate had concerns. I decided to move forward as I had already sold my old office desk. Looking back, I wish I would have packed it up and started the return process.
